Returns & Refunds

Returns & Refunds

Our 14-Day Return Policy
We offer a 14-day return policy to ensure your shopping experience is as straightforward and satisfactory as possible. You have 14 days from the day you receive your item to initiate a return if you're not completely satisfied with your purchase.

Conditions for Returns
Unfortunately, we will not be able to accept your return if:

• Worn or Washed: Items have been worn, washed, or show signs of use.
• Missing Hangtag: The original hangtag is missing.
• Altered Items: Items have been altered or customized.
• Odors: Items have strong odors such as perfume, smoke, or body odor.
• Incomplete Returns: Items are returned without all original packaging, accessories, or gifts included in the purchase.
• Past Return Period: Items are returned outside the specified return period.
• Non-Returnable Items: Items marked as final sale or non-returnable at the time of purchase.
• Hygiene Products: Items such as undergarments, swimwear, or other personal use items where the hygiene seal has been broken.
• Incorrect Items: Items do not match the original purchase order.
• Excessive Wear and Tear: Items show excessive wear and tear beyond normal use.
• Incomplete Documentation: Returns without a completed return form or without a valid receipt/proof of purchase.
• Misuse of Product: Items damaged due to misuse, negligence, or improper care.

Recommendations:
Always check your garment for any stains or production faults before removing the hangtag. Once the hangtag is removed, no claims can be made.
Please note that items returned without fulfilling these conditions or without initiating a return request will not be accepted.

How to Initiate a Return

• Fill Out the Return Form: To initiate a return, please fill out our Return Form. Make sure to include your order number and the reason for the return.
• Prepare Your Return Package: Carefully package the items you're returning along with the packing slip that was included in your original shipment. This will help us process your return efficiently.

Please note that return shipping costs are the responsibility of the customer unless the item received was incorrect or damaged.

Receive Your Refund
Once we receive your return, it goes through quality control, which can take up to 5 business days. Approved refunds are processed within 10 business days and returned to your original payment method. Please note, your bank may take extra time to post the refund.
We commit to issuing refunds within 14 days of the return process. If you don't receive your refund within 15 business days, contact us at info@qimayah.com.

Damages and Issues
Upon receiving your order, please inspect the items immediately. If you find any defects, damage, or if you've received the wrong item, contact us right away. We're committed to resolving any issues promptly and ensuring you're satisfied with your purchase.

Exchanges
For the quickest service, we recommend returning the item you have and making a separate purchase for the new item once your return is accepted.

European Union 14-Day Cooling Off Period
Customers in the European Union have the right to cancel or return their order within 14 days, for any reason and without justification, in addition to our return policy.

Please be aware that returns failing to comply with our policy may be refused at Qimayah's discretion.

Refunds
Once the return is received, the items go through our quality control process which can take up to 5 business days. Approved refunds are processed back to your original payment method within 10 business days. Please be patient as your bank or credit card company may take additional time to post the refund.
Should you not receive your refund after 15 business days from approval, please contact us at info@qimayah.com.

Returns & Refunds

Our 14-Day Return Policy
We offer a 14-day return policy to ensure your shopping experience is as straightforward and satisfactory as possible. You have 14 days from the day you receive your item to initiate a return if you're not completely satisfied with your purchase.

Conditions for Returns
Unfortunately, we will not be able to accept your return if:

• Worn or Washed: Items have been worn, washed, or show signs of use.
• Missing Hangtag: The original hangtag is missing.
• Altered Items: Items have been altered or customized.
• Odors: Items have strong odors such as perfume, smoke, or body odor.
• Incomplete Returns: Items are returned without all original packaging, accessories, or gifts included in the purchase.
• Past Return Period: Items are returned outside the specified return period.
• Non-Returnable Items: Items marked as final sale or non-returnable at the time of purchase.
• Hygiene Products: Items such as undergarments, swimwear, or other personal use items where the hygiene seal has been broken.
• Incorrect Items: Items do not match the original purchase order.
• Excessive Wear and Tear: Items show excessive wear and tear beyond normal use.
• Incomplete Documentation: Returns without a completed return form or without a valid receipt/proof of purchase.
• Misuse of Product: Items damaged due to misuse, negligence, or improper care.

Recommendations:
Always check your garment for any stains or production faults before removing the hangtag. Once the hangtag is removed, no claims can be made.
Please note that items returned without fulfilling these conditions or without initiating a return request will not be accepted.

How to Initiate a Return

• Fill Out the Return Form: To initiate a return, please fill out our Return Form. Make sure to include your order number and the reason for the return.
• Prepare Your Return Package: Carefully package the items you're returning along with the packing slip that was included in your original shipment. This will help us process your return efficiently.

Please note that return shipping costs are the responsibility of the customer unless the item received was incorrect or damaged.

Receive Your Refund
Once we receive your return, it goes through quality control, which can take up to 5 business days. Approved refunds are processed within 10 business days and returned to your original payment method. Please note, your bank may take extra time to post the refund.
We commit to issuing refunds within 14 days of the return process. If you don't receive your refund within 15 business days, contact us at info@qimayah.com.

Damages and Issues
Upon receiving your order, please inspect the items immediately. If you find any defects, damage, or if you've received the wrong item, contact us right away. We're committed to resolving any issues promptly and ensuring you're satisfied with your purchase.

Exchanges
For the quickest service, we recommend returning the item you have and making a separate purchase for the new item once your return is accepted.

European Union 14-Day Cooling Off Period
Customers in the European Union have the right to cancel or return their order within 14 days, for any reason and without justification, in addition to our return policy.

Please be aware that returns failing to comply with our policy may be refused at Qimayah's discretion.

Refunds
Once the return is received, the items go through our quality control process which can take up to 5 business days. Approved refunds are processed back to your original payment method within 10 business days. Please be patient as your bank or credit card company may take additional time to post the refund.
Should you not receive your refund after 15 business days from approval, please contact us at info@qimayah.com.

Custom-made and Pre-order Products

1. Products manufactured by Qimayah according to the customer’s specifications, including but not limited to custom-made items, personalized products, custom tailoring, and products produced only after an order is placed (pre-orders), are considered custom-made goods.

2. The statutory right of withdrawal does not apply to the products mentioned in paragraph 1. These products cannot be returned and will not be accepted for return, in accordance with Article 6:230p sub f of the Dutch Civil Code.

3. By placing an order for custom-made or pre-order products, the customer agrees that Qimayah will begin production based on the measurements and specifications provided by the customer.

4. The customer acknowledges that minor variations are inherent to the production process of custom-made products. Variations in measurements within reasonable tolerances, slight color or material differences due to display settings, and natural characteristics of materials shall not be considered non-conformity.

5. The customer is responsible for providing accurate measurements, data, and specifications. Any deviations resulting from incorrect information provided by the customer are at the customer’s risk.